Terms of Use

1. What this document is

These Terms of Use ("Terms") are a legally binding agreement between you and Sound City Ventures, LLC ("Sound City Ventures," "we," "our," or "us") that govern your use of the Veritell application (which may also be known as "Veritell Care") and related services (collectively, the "Service"), whether you are using Veritell for yourself as a patient or on behalf of a loved one as a caregiver or patient advocate. References to "Veritell" in these Terms include Veritell Care and any successor names under which the Service is offered.

By installing, accessing, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

2. Who may use Veritell

The Service is intended solely for use by individuals located in the United States. We do not offer or direct the Service to users outside the United States, and we make no representation that the Service is appropriate, available, or compliant with laws in any other jurisdiction.

You may use the Service only if you:

• Are located in the United States;
• Are at least 18 years old (or the age of majority in your state of residence);
• Have the legal capacity and authority to agree to these Terms; and
• Use the Service only for your own purposes or, where applicable, on behalf of someone you are legally authorized to represent (for example, as a parent, guardian, or patient advocate).

3. Relationship with healthcare providers and portals

Veritell is an independent application and is not sponsored, endorsed, controlled by, or affiliated with Epic, MyChart, any hospital, clinic, or healthcare provider ("Providers"). Any names or references to MyChart or other portals are for identification purposes only.

When you use Veritell to access your MyChart or other patient portal accounts, you must continue to comply with the terms, policies, and rules of those Providers and portals. We are not responsible for any actions taken by your Providers or portal operators.

4. Medical, AI, and regulatory disclaimers

You expressly acknowledge and agree that:

• AI-generated summaries, explanations, interpretations, and other output provided through the Service (collectively, "AI Output") may be incomplete, outdated, or inaccurate, and may "hallucinate" or misinterpret information.
• You are solely responsible for how you use any information from the Service, including any AI Output.
• You should always seek the advice of a physician or other qualified health provider with any questions about a medical condition or test result.
• Never ignore, avoid, or delay obtaining medical advice from your Provider because of something you read in Veritell.
• If you think you may be having a medical emergency, call your doctor or emergency services immediately.
• You expressly waive, to the fullest extent permitted by applicable law, any and all claims against Sound City Ventures arising from or related to any inaccuracy, error, omission, or misinterpretation in any AI Output provided through the Service.

4.1 Regulatory status

Veritell is not a medical device and has not been cleared, approved, or authorized by the U.S. Food and Drug Administration ("FDA") or any other regulatory body. The AI Output in Veritell has not been clinically validated through controlled clinical trials or peer-reviewed studies. Veritell is not intended to be used as the basis for clinical decision-making, and no healthcare provider should rely on AI Output in making diagnostic or treatment decisions.

4.2 Not the practice of medicine

The use of Veritell does not constitute the practice of medicine, nursing, or any other licensed healthcare profession. Sound City Ventures and its employees, contractors, and agents are not acting as your physician, nurse, pharmacist, or other healthcare provider when you use the Service. Sound City Ventures, LLC is a technology company, not a healthcare provider or licensed clinical laboratory.

4.3 AI technology limitations

The AI models used by Veritell are general-purpose large language models that have been adapted for health information tasks. You should be aware of the following limitations:

• The AI models may not reflect the most current medical research, guidelines, or drug information. There is an inherent delay between advances in medical knowledge and the information available to any AI model.
• AI Output may reflect biases present in the data on which the models were trained, which may not be representative of all patient populations, demographics, or rare conditions.
• The AI does not have access to your full medical history, current medications, allergies, or clinical context beyond what you provide. Its outputs are based solely on the specific records or data you submit for processing and may not account for important clinical factors.
• The AI cannot perform physical examinations, order diagnostic tests, or assess symptoms in real time.
• Different AI models may produce different outputs from the same input data. AI outputs are probabilistic and may vary.

4.4 Third-party AI models

Veritell uses cloud-hosted AI models provided by third-party technology companies to generate summaries and explanations of your health data. These AI models are not developed, trained, or controlled by Sound City Ventures. We select AI providers based on their security practices, privacy commitments, and the quality of their outputs, but we do not guarantee the accuracy or reliability of any third-party AI model. For information about how AI providers process your data, see our Privacy Policy.

5. Accounts, credentials, and security

When you create or use an account with us (or within the application), you agree to:

• Provide accurate, current, and complete information;
• Maintain the security of your device, operating-system login, and any passwords, passcodes, or keys used with the Service.

You represent and warrant that you are the owner or an authorized user of any MyChart or other healthcare portal credentials you use with the Service, and that you will not attempt to access information for any person unless you are legally authorized to do so (for example, as a proxy or caregiver recognized by the Provider).

5.1 Use by caregivers and patient advocates

If you use the Service on behalf of another person (the "Patient") in your capacity as a caregiver, patient advocate, legal guardian, or person holding a valid healthcare power of attorney, you represent and warrant that you have the legal authority to access the Patient's health information, consent to the processing of the Patient's Health Data as described in these Terms and our Privacy Policy, and are acting in the Patient's best interest. You are responsible for ensuring that your use of the Patient's Health Data through the Service complies with applicable law. Sound City Ventures is not responsible for verifying your authority to act on behalf of the Patient and assumes no liability if you lack proper authorization.

You are responsible for all activity that occurs under your account or on your device.

6. License and permitted use

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to install and use the Service on devices you own or control solely for your personal, non-commercial use, or in your capacity as a patient advocate or caregiver.

Except as expressly permitted by these Terms and applicable law that cannot be waived, you agree not to:

• Copy, modify, distribute, sell, lease, or sublicense the Service or any portion of it;
• Reverse engineer, decompile, or attempt to extract the source code of the Service (except to the limited extent such restrictions are prohibited by law);
• Remove, obscure, or alter any copyright, trademark, or other proprietary notices;
• Use the Service to provide a competing product or service.

7. Acceptable use and prohibited activities

You agree not to use the Service in any way that:

• Violates any applicable law, regulation, or court order;
• Infringes, misappropriates, or violates anyone's rights, including privacy, publicity, or intellectual property rights;
• Attempts to access or use the accounts, data, or health information of any person without their consent or legal authority;
• Circumvents or attempts to circumvent technical protections, rate limits, or security controls of the Service, MyChart, or any Provider portal;
• Deploys malware, spyware, or other malicious code or interferes with the operation of the Service or any connected systems;
• Uses automated tools or "scrapers" in a way that violates applicable law or the terms of your Provider or portal;
• Harasses, abuses, or harms any person.

We reserve the right to investigate and, where appropriate, suspend or terminate access to the Service for violations of these Terms.

8. Subscriptions, fees, and changes to the Service

Parts of the Service may be offered on a paid subscription basis. When you subscribe through a third-party payment provider (such as Apple's App Store), your subscription, renewal, and cancellation terms will be described at checkout and in any applicable plan details, and are also subject to the payment provider's own terms and policies.

Unless stated otherwise, subscriptions will automatically renew at the end of each billing period at the then-current price, and you authorize the payment provider to charge your payment method on a recurring basis until you cancel.

If payment fails or a subscription lapses, we may reduce or suspend functionality (for example, limiting certain premium features, restricting access to portions of the Service, or making the Service read-only).

We may add, modify, or discontinue features of the Service at any time, with or without notice.

9. Ownership and intellectual property

The Service, including its software, user interface, and content (excluding content you load into the app), is and will remain the property of Sound City Ventures, LLC and its licensors, and is protected by copyright, trademark, and other laws of the United States and other jurisdictions.

All Veritell and Veritell Care names, logos, and related marks are trademarks of Sound City Ventures, LLC. You may not use them without our prior written permission.

You retain ownership of your own data, including your health information and records, subject to any rights your Providers and portals have under their own terms.

10. Feedback

If you choose to submit feedback, ideas, or suggestions about the Service ("Feedback"), you understand and agree that we may use that Feedback for any lawful purpose without obligation to you, including without limitation to improve the Service or create new products, and without any obligation of confidentiality, attribution, or compensation.

11. Third-party services and links

The Service may display, link to, or interact with third-party websites, applications, services, or content (including MyChart and other patient portals). We do not control and are not responsible for such third-party services, including their content, security, or privacy practices.

Your use of any third-party service is solely between you and that third party and is subject to their terms and policies. We are not liable for any loss or damage arising from your use of third-party services.

12. Assumption of risk

You expressly understand, acknowledge, and agree that your use of the Service involves inherent and significant risks, including but not limited to the following:

• AI limitations. The Service uses artificial intelligence technologies that are inherently imperfect, probabilistic, and subject to errors. AI Output may contain inaccuracies, omissions, misinterpretations, fabrications ("hallucinations"), or misleading information, even when the underlying source data is accurate. No AI system, including the systems used by the Service, is capable of replicating or substituting for the professional judgment of a licensed healthcare provider.
• Health information risks. Health data and medical records are complex, and errors may exist in the underlying source data. The Service may process, summarize, or display health information in ways that are incomplete, out of context, or difficult to interpret without professional medical training. Misunderstanding health information can lead to serious harm.
• Not a substitute for professional care. The Service is not a substitute for professional medical advice, diagnosis, or treatment. Reliance on AI Output in lieu of consultation with a qualified healthcare provider may result in serious injury, adverse health outcomes, or death.
• Data security risks. Despite our security measures, no system for transmitting or storing data is completely secure. There is an inherent risk that your health data could be subject to unauthorized access, breach, or disclosure.
• Regulatory uncertainty. The regulatory environment for AI-powered health tools is evolving. Changes in law or regulation may affect the availability, features, or functionality of the Service.

You represent and warrant that you have read this Section carefully, that you understand the risks described herein, and that you voluntarily choose to use the Service with full knowledge of these risks.

13. Disclaimers

General disclaimer. We provide the Service "as is" and "as available," without warranty of any kind. To the fullest extent permitted by applicable law, we and our affiliates, officers, employees, agents, partners, and licensors expressly disclaim all warranties, whether express, implied, statutory, or otherwise, including but not limited to any implied warranties of merchantability, fitness for a particular purpose, quiet enjoyment, title, and non-infringement.

AI output disclaimer. Without limiting the foregoing, we make no warranty or representation regarding the accuracy, completeness, reliability, correctness, timeliness, or usefulness of any AI Output provided through the Service. AI Output is generated by automated systems, including third-party artificial intelligence models, that are inherently probabilistic and may produce errors, omissions, inaccuracies, hallucinations, or misleading information. You acknowledge that AI Output should never be relied upon as a substitute for professional medical judgment, diagnosis, or treatment.

Healthcare use disclaimer. The Service is not a medical device and has not been cleared, approved, or authorized by the U.S. Food and Drug Administration or any other regulatory body. We do not warrant that the Service is fit for any healthcare, clinical, diagnostic, therapeutic, or medical purpose. The Service is intended solely for general informational and educational use and is not designed or intended to be used for medical decision-making of any kind.

Data integrity disclaimer. We do not warrant the accuracy, completeness, integrity, or quality of any health data, medical records, or other information imported into, processed by, or displayed through the Service, whether such data originates from you, your healthcare providers, electronic health record systems, patient portals, or any other source. The Service processes data as received, and we are not responsible for errors, omissions, or inaccuracies in source data.

Operational disclaimer. We do not warrant that the Service will be uninterrupted, timely, secure, error-free, or free of viruses or other harmful components, that any defects will be corrected, or that the Service will meet your requirements or expectations.

Third-party disclaimer. We do not warrant any third-party products, services, platforms, or technologies used in connection with the Service, including but not limited to third-party artificial intelligence models, cloud infrastructure, data transmission networks, or operating systems.

Some jurisdictions do not allow the exclusion of certain warranties. In such jurisdictions, the above exclusions apply to the fullest extent permitted by applicable law.

14. Limitation of liability

Exclusion of certain damages. To the maximum extent permitted by applicable law, in no event shall Sound City Ventures, its affiliates, officers, directors, employees, agents, partners, or licensors be liable to you or any third party for any: (a) indirect, incidental, special, consequential, exemplary, or punitive damages; (b) loss of profits, revenue, data, use, goodwill, business opportunities, or other intangible losses; (c) personal injury, bodily harm, emotional distress, or medical damages of any kind; (d) damages arising from or related to your reliance on any AI Output, summary, explanation, or interpretation provided through the Service; (e) damages arising from or related to any medical decisions, healthcare choices, or treatment decisions made based on information obtained through the Service; (f) damages arising from the inaccuracy, incompleteness, or unreliability of any health data processed by the Service; or (g) damages arising from unauthorized access to, or alteration of, your data or transmissions, in each case arising out of or relating to your use of or inability to use the Service, regardless of the legal theory (whether based on warranty, contract, tort, negligence, strict liability, statute, or otherwise), and even if Sound City Ventures has been advised of the possibility of such damages.

Cap on liability. To the maximum extent permitted by applicable law, our total aggregate liability for all claims arising out of or relating to these Terms or the Service, whether in contract, tort, or otherwise, shall not exceed the greater of: (a) the total amounts you actually paid to us for access to the Service during the three (3) months immediately preceding the event giving rise to the claim; or (b) fifty U.S. dollars ($50.00).

Basis of the bargain. You acknowledge and agree that the disclaimers, exclusions, and limitations of liability set forth in these Terms form an essential basis of the bargain between you and Sound City Ventures, and that Sound City Ventures would not provide the Service to you absent such limitations. The limitations in this Section apply even if any limited remedy fails of its essential purpose.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability shall be limited to the fullest extent permitted by applicable law.

15. Indemnification

You agree to defend, indemnify, and hold harmless Sound City Ventures, its affiliates, licensors, and service providers, and their respective officers, directors, employees, contractors, agents, successors, and assigns, from and against any and all claims, actions, suits, proceedings, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees and court costs) arising out of or relating to:

• Your access to or use of the Service, including any use that violates these Terms or applicable law;
• Your content, data, or health information that you submit to, transmit through, or store within the Service, including any use of another person's health information without proper legal authority;
• Your reliance on, or any decisions made based on, any AI Output, summary, explanation, or other information obtained through the Service;
• Your sharing, distribution, or disclosure of any AI Output or health information obtained through the Service with any third party;
• Any representation by you to any third party that AI Output constitutes medical advice, a medical diagnosis, or a professional healthcare opinion;
• Any third-party claim arising from a third party's reliance on AI Output or health information that you shared, forwarded, or otherwise made available;
• Your violation of any applicable law, rule, or regulation, including any healthcare privacy law (such as HIPAA, state health privacy laws, or international data protection laws); or
• Any regulatory inquiry, investigation, or enforcement action arising from or related to your use of the Service.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with us in asserting any available defenses. You shall not settle any claim subject to this Section without our prior written consent. Your indemnification obligations under this Section shall survive the termination or expiration of these Terms and your use of the Service.

16. Governing law and dispute resolution

Governing law. These Terms and any dispute arising out of or related to the Service shall be governed by and construed in accordance with the laws of the State of Washington, without regard to its conflict of law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

Informal dispute resolution. Before initiating any formal dispute resolution proceeding, you agree to first contact us at [email protected] and attempt to resolve the dispute informally for at least sixty (60) days. If we are unable to resolve the dispute informally, either party may proceed as set forth below.

Binding arbitration. You and Sound City Ventures agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service, including the validity, enforceability, or scope of this arbitration provision (collectively, "Disputes"), shall be resolved exclusively through final and binding individual arbitration, rather than in court, except that either party may bring an individual action in small claims court if the claim qualifies. The Federal Arbitration Act, 9 U.S.C. § 1 et seq., governs the interpretation and enforcement of this arbitration provision.

Arbitration shall be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect, available at www.adr.org. The arbitration shall be conducted by a single arbitrator selected in accordance with the AAA Rules. The arbitration shall take place in King County, Washington, or, at your election, may be conducted by videoconference or telephone. The arbitrator shall apply Washington state law consistent with the Federal Arbitration Act and shall honor all claims of privilege recognized by law. The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

Filing fees, arbitrator compensation, and other arbitration costs shall be allocated in accordance with the AAA Consumer Arbitration Rules then in effect. Each party shall bear its own attorneys' fees unless the arbitrator awards fees to the prevailing party under applicable law.

Class action waiver. To the fullest extent permitted by applicable law, you and Sound City Ventures each agree that any dispute resolution proceedings, whether in arbitration or court, will be conducted only on an individual basis and not in a class, consolidated, or representative action. You expressly waive any right to participate in or bring a class action, collective action, private attorney general action, or any other representative proceeding. If a court or arbitrator determines that this class action waiver is unenforceable as to a particular claim or request for relief, then that claim or request for relief shall be severed and proceeded in a court of competent jurisdiction, and the remaining claims shall continue in individual arbitration.

Jury trial waiver. To the extent any Dispute is permitted to proceed in court, you and Sound City Ventures each waive any right to a jury trial.

Time limitation on claims. You agree that any claim or cause of action arising out of or related to these Terms or the Service must be filed within one (1) year after the claim arose, or the claim is permanently barred. This limitation applies regardless of whether you knew or should have known about the claim.

17. Force majeure

Sound City Ventures shall not be liable for any failure or delay in performing its obligations under these Terms to the extent that such failure or delay results from circumstances beyond Sound City Ventures' reasonable control, including but not limited to: acts of God; natural disasters; epidemics or pandemics; fire, flood, earthquake, or other natural catastrophe; war, terrorism, civil unrest, or armed conflict; government actions, orders, regulations, embargoes, or sanctions; labor disputes or strikes; failure or disruption of third-party services, including cloud infrastructure providers, artificial intelligence model providers, internet service providers, telecommunications networks, electronic health record systems, or other third-party platforms; cyberattacks, distributed denial-of-service attacks, or other malicious cyber activity; power outages; or any other event beyond our reasonable control (each, a "Force Majeure Event"). During a Force Majeure Event, Sound City Ventures' obligations under these Terms shall be suspended for the duration of the event, and Sound City Ventures shall not be deemed in breach of these Terms as a result of such suspension.

18. Severability

If any provision of these Terms is held by a court or arbitrator of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be modified and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions of these Terms shall continue in full force and effect. If such modification is not possible, the invalid or unenforceable provision shall be severed from these Terms, and the remaining provisions shall be interpreted so as to best give effect to the original intent of the parties. The invalidity or unenforceability of any provision in any particular jurisdiction shall not affect the validity or enforceability of such provision in any other jurisdiction.

19. Entire agreement

These Terms, together with the Privacy Policy and any other policies or agreements expressly incorporated by reference herein, constitute the entire agreement between you and Sound City Ventures with respect to the Service and supersede all prior and contemporaneous understandings, agreements, representations, warranties, and communications, whether written or oral, with respect to the Service. No statement, representation, warranty, covenant, or agreement of any kind not expressly set forth in these Terms shall affect, or be used to interpret, change, or restrict, the express terms and provisions of these Terms. You acknowledge that in entering into these Terms, you have not relied on any statement, representation, warranty, or agreement other than those expressly contained herein.

20. Changes to these Terms

We may update these Terms from time to time. When we do, we will change the "Last Updated" date at the top of this page. For material changes, we will take additional steps to notify you where reasonably possible (for example, by showing a notice on our website or in the app).

Your continued use of the Service after the updated Terms become effective means you agree to the updated Terms. If you do not agree, you should stop using the Service and may uninstall the application.

21. Contact us

If you have questions about these Terms or the Service, please contact Sound City Ventures, LLC at [email protected] .